How can we help?

Quick answers to the questions we get most. Can’t find yours? Use the contact options above and a real person in Ireland will reply within one working day.

Ordering

Do I need an account? No — you can check out as a guest. An account lets you track orders, save addresses and keep a wishlist.

Can I change or cancel an order? Yes, until it is dispatched. Contact us as soon as possible with your order number.

Is there a minimum order? No minimum. Delivery is free on orders over €60.

Delivery

Where do you deliver? Everywhere in the Republic of Ireland. Same-day express delivery is available in the Dublin area for orders placed before 1 PM.

How long does delivery take? Standard delivery is 2–3 working days. You will get SMS and email updates with a live tracking link.

What if I am not home? Tell us a safe place at checkout, or the driver will try a neighbour and let you know.

Payments

How can I pay? Debit or credit card, instant bank transfer, or pay on delivery.

Is my payment secure? Yes. Card payments are handled by our PCI-compliant payment provider; we never see or store your card number.

Returns

Something arrived damaged. Send us a photo within 48 hours and we will replace or refund it — no need to return it.

I changed my mind. Unopened non-perishable items can be returned within 7 days. See Returns & Refunds.

Products

Are your products authentic? Yes. We buy directly from the brands and their official importers.

Can you stock something I can’t find? Very possibly — tell us what you are looking for through the contact form.